Refund Policy

Last updated: September 2026

This Refund Policy applies to purchases of SHARA Pro made directly through sharacursor.com or within the SHARA desktop application. This policy forms part of our Terms & Conditions.

Microsoft Store Distribution Notice

SHARA is published on the Microsoft Store strictly as a free application package and automatic update delivery channel. We do not sell licenses or process payments through the Microsoft Store. All paid SHARA Pro lifetime upgrades are processed directly through Paddle, meaning every paid purchase is covered by this policy.

Our Payment Provider (Paddle)

Purchases of SHARA Pro are processed by Paddle (Paddle.com Market Ltd), our Merchant of Record. Paddle manages billing, receipts, tax/VAT compliance, and—when a refund is approved—the actual transfer of funds back to your original payment method. You can review your transaction details, download receipts, or manage your order anytime at paddle.net.

14-Day Money-Back Guarantee

We want you to be completely satisfied with SHARA Pro. If the software does not work properly on your system or does not meet your expectations, you can request a full refund within 14 days of your purchase date—no complex hurdles. Just let us know what went wrong so we can either help solve it or process your refund promptly.

Upon refund approval, your SHARA Pro entitlement will be deactivated. Because SHARA is built around user-friendly software design, your application will seamlessly revert to the Perpetual Free Tier, allowing you to continue using core tools like the cursor halo, click animations, SHARA Wheel, Laser, Pen, Eraser, and Arrow forever.

Try Before You Buy: The 14-Day Reverse Trial

Every new installation of SHARA comes with an automatic, unrestricted 14-day Reverse Trial of all SHARA Pro features (including Live Zoom, Picture-in-Picture Magnifier, screen Marker, geometric shapes, and Keystroke Visualizer) with zero payment details required. We strongly encourage you to evaluate the software during this trial period on your normal hardware and monitor setup before purchasing a lifetime license.

How to Request a Refund

To request a refund, email us at info@sharacursor.com with:

  • The email address entered during checkout
  • Your Paddle order/transaction ID (found on your email receipt)
  • A brief explanation of what issue you experienced or why SHARA wasn’t a good fit (this helps us improve the app and resolve bugs)

You may also look up your purchase and request support directly via Paddle’s buyer portal at paddle.net.

We aim to respond to all refund requests within 1 to 2 business days. Once approved, refunds are credited back to your original payment method (credit card, PayPal, etc.) within 5 to 10 business days, depending on your bank or payment provider.

Fair Use & Limitations

To keep this policy fair and sustainable for an independent studio, we reserve the right to decline or limit refund requests where:

  • The request is submitted outside the 14-day guarantee window
  • There is a demonstrable pattern of abuse (such as repeated purchase-and-refund cycles on the same machine to obtain temporary free access to Pro features)
  • The purchase was determined to be fraudulent or conducted with stolen payment credentials

Payment Inquiries & Chargebacks

If you have any questions or concerns about a charge on your statement, please reach out to us at info@sharacursor.com or visit paddle.net first. We process legitimate refund requests quickly and without friction. Filing an unnecessary bank chargeback can cause lengthy delays and, under Paddle’s automated risk management systems, may result in your payment details or email being flagged across Paddle’s merchant network.

Questions?

If you have any questions regarding your order, licensing, or this Refund Policy, please contact us directly at info@sharacursor.com.