SHARA Pro shows as Free: restore your purchase

If SHARA shows the free tier after you bought Pro, restore the purchase. Click the capsule in Settings, choose Restore purchase, and enter your checkout email, your licence key or the order ID that starts with txn_. Restore checks the licence on your PC, so a key works with no connection.

Restore Pro#

Restoring is free and safe to repeat. It never charges you, and it only looks for a purchase that already exists.

Open SHARA’s Settings. Click the capsule in the title bar. On the free tier it reads Get Pro.
Choose Restore purchase. On the “Unlock SHARA Pro” sheet, click Already purchased? Restore purchase. The “Restore SHARA Pro” window opens.
Enter one of three things. The email you used at checkout, your licence key (from About › Copy licence key on a PC that has Pro), or the order ID from your receipt email, which starts with txn_.
Click Restore. If a purchase is found, Pro unlocks and the sheet closes.

Type the email exactly as it appears on your receipt. If you used a different address at checkout than the one you usually use, try that one, or paste the order ID instead.

Why Pro shows as Free#

Causes from SHARA’s licence code, read November 2, 2026.
What you see	Likely cause	What to do
The capsule reads “Get Pro” and you never paid	The 14-day trial ended, so SHARA is on the free tier. Your settings are kept.	Nothing is broken. The free tools carry on. Free, trial and Pro lists them.
You paid, but this is a new PC or a fresh install	The licence is not on this PC yet.	Restore with your email, licence key or order ID (steps above).
You paid, but checkout opened in your browser	SHARA could not hand the payment back, so it waits for you to restore.	Restore with the email you used at checkout.
You paid a minute ago and it still shows Free	The payment is still being confirmed, which can take a few minutes on a slow connection.	Wait a few minutes, then restore if it has not unlocked.
You bought SHARA from the Microsoft Store when it was paid	Pro for earlier Store buyers comes from the Store licence, not a Paddle order.	See the Store buyers section below, then restore once.

You bought SHARA from the Microsoft Store#

SHARA was a paid Store app until July 23, 2026. If you bought it before the switch, you keep Pro for good, and nothing is owed. SHARA reads the Store licence for the account the Store is signed in to, and Restore purchase runs that check again.

Sign in to the Microsoft Store with the account you bought with, then open SHARA’s Settings.
Click the capsule and choose Restore purchase.
If the sheet says no purchase was found, email support with the Microsoft account address and your Windows version.

What the restore messages mean#

“No prior purchase found for that email, licence key, or order ID.” The lookup worked and found nothing for what you typed. Check the spelling, try the order ID from your receipt, or email support.
“Couldn’t reach SHARA’s purchase servers.” SHARA could not go online. Check your connection, or allow SHARA through your firewall, then try again. A licence key works without a connection.
Nothing happens after you cancel. Closing the Restore window without entering anything leaves things as they were.

Pro and offline use#

Your licence is a signed file that SHARA verifies on your PC. Once Pro is restored, it keeps working without an internet connection. Only an email or an order ID needs a connection, because the purchase has to be looked up first.

Questions#

Do I have to pay again on a new PC?

No. Pro is a one-time purchase, so you restore it instead. Install SHARA, open Settings, click the capsule and choose Restore purchase. Install SHARA covers the install.

Where do I find my licence key?

On a PC that already has Pro, open About and select Copy licence key. The button only shows while that PC has Pro. Keep the key private, and do not post it in a public place.

Does restoring need an internet connection?

Not with a licence key. SHARA checks the key’s signature on your PC. An email or an order ID has to be looked up on SHARA’s purchase servers, so those need a connection.

I bought SHARA from the Store before it became free. Do I keep Pro?

Yes. Store buyers from before the switch on July 23, 2026 keep Pro. If it shows Free, make sure the Store is signed in to the account you bought with, then use Restore purchase.

Did the end of the trial delete my settings?

No. When the 14 days end, the Pro features lock and your settings are kept. The Highlighter falls back to Pen and the shapes fall back to Arrow.

None of this worked. What now?

Email support@creatorkit.mashyo.com with the email you paid with, the order ID from your receipt (it starts with txn_) and your Windows version. In SHARA you can also reach support from System › About. For what Pro adds, read Free, trial and Pro.

Not a licence problem?

If Pro is unlocked but viewers cannot see your drawing on a call, read viewers can’t see ink. If SHARA will not install, read install blocked.

More in Troubleshooting: Viewers can’t see ink · Multiple monitors and 4K · Pen tablets.